FREQUENTLY ASKED QUESTIONS 

PRICING

Artwork prices vary depending on dimensions, design, and finishes. For questions regarding prices please email hello@dortebundt.com.

SHIPPING POLICY

All purchases made on textile artwork will be shipped within 2-7 business days from purchase date.

All purchases are shipped via DHL Premium ground or DHL International unless otherwise stated on the product description. Shipping prices vary by location and are finalized at checkout.

EXCHANGES/REFUNDS POLICY

There are no refunds or exchanges on purchased art. Any artwork or home decor items are final sale. 

We cannot be held responsible for lost or damaged items. In the rare occurrence of a lost or damaged shipment, we insure each package and must be made aware of damaged or lost items within 30 days of shipment in order to file a claim for reimbursement.

We recommend any damaged goods be returned for repair and insured with your DHL tracking number. Please email hello@dortebundt.com if returning a damaged item.

MAINTAINING ARTWORK

How do I clean my TEXTILE ART?

Remove the artwork from the wall and while outdoors, sway from side to side to release any dust particles. Any dust that has gathered on the wood may be brushed away with a dry cloth.

What materials do you use for the TEXTILE ART?

We use primarily plant-based materials such as recycled cotton, raffia, ceramics, or or agave fiber. In some instances we use wool and silk, both are sourced from manufacturers wich high animal welfare standards. We pride ourselves by using as much recycled material as possible, and we stay away from chemical dyeing processes. All dyed materials are either plant dyed in our studio, or stem from recycled cotton from the textile industry..

SHIPPING AND DELIVERY

Do you ship INTERNATIONALLY?

Yes, we ship domestically and internationally with DHL International. Please find our shipping prices here.

International postal services and systems may require purchaser to pay additional customs fees or duty taxes upon delivery. Dörte Bundt is not responsible for additional fees or taxes.